Order & Returns Policy
Ordering
Please consult our [size chart] before placing your order. If you need assistance selecting the right size, feel free to contact us at contact@albcollections.co.uk — we’re happy to help.
Customs & Duties
We use pre-paid shipping (DDP) on all international orders. This means we cover all customs duties and taxes upfront. You’ll never be charged anything extra when your order arrives — everything is included in your shipping cost.
Order Cancellation
Once an order is placed, it cannot be cancelled, changed, or modified. Please double-check your order carefully before confirming at checkout.
Returns
- We accept returns only, not exchanges.
Returns are accepted within 14 days of receiving your order, and only if:
- The item is faulty
- You received the wrong item
- You have a valid reason approved by our team
All returned items must be:
- Unworn, unused, and in original condition
- Returned with the original packaging
- Free from signs of wear or damage
Please note: As our abayas do not have tags, it is especially important that they are returned in unused and original condition.
Items Not Eligible for Return
- Sale or promotional items (final sale)
- Items returned without prior approval
- Items returned outside the 14-day return window
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for lost or damaged return parcels.
How to Request a Return
To request a return, please use our Self-Serve Return Portal:
please log in to your account on our website and follow the prompts to start the return process.
Returns submitted without using the portal or without prior approval will be declined and sent back to you.
Refunds
Approved refunds will be processed to your original payment method.
Please allow 7–10 business days after we receive your returned item for processing.