Refund policy

At ALB Collections, we hope you love your purchase. Please read our returns policy before placing an order.

How to Request a Return

To request a return, please use our Self-Serve Return Portal:
please log in to your account on our website and follow the prompts to start the return process.

Returns submitted without using the portal or without prior approval will be declined and sent back to you.

Sizing & Order Cancellations

Please check our Size Guide before ordering. If you need to amend or cancel an order, contact us as soon as possible at contact@albcollections.co.uk. Changes cannot be guaranteed once an order has been processed.

Your statutory cancellation rights remain unaffected.

Returns & Exchanges

We accept returns within 14 days of delivery. We do not offer exchanges.

If you wish to cancel an eligible online purchase, you must notify us within 14 days of receiving your order and return the item within a further 14 days.

Customers are responsible for arranging and paying for return postage for change-of-mind returns, including sizing or personal preference.

We recommend using a tracked delivery service and retaining proof of postage.

Return Conditions

Items may be carefully tried on to check their fit and appearance, but must not be worn beyond what is necessary for inspection.

Please return items in their original condition, with accompanying pieces and packaging where possible.

If excessive handling reduces an item’s value, a deduction may be made from your refund where legally permitted.

Complimentary Items

If your order includes a complimentary hijab or gift, this should also be returned when returning the qualifying purchase.

Sale Items

Sale and promotional items are eligible for statutory returns under the same legal cancellation rights as full-price items.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact contact@albcollections.co.uk with your order number and photographs where possible.

ALB Collections will cover reasonable return postage costs where required by law.

How to Request a Return

To request a return, please use our Self-Service Return Portal.

Simply log in to your account on our website and follow the prompts to submit your request.

You may also notify us of a statutory cancellation by emailing contact@albcollections.co.uk.

Refunds

Approved refunds will be issued to your original payment method within the applicable legal timeframe.

For statutory cancellations, any standard outbound delivery charge will also be refunded where required by law. Additional express delivery charges are non-refundable beyond the standard delivery amount.

We may wait until the returned item is received or proof of return is provided, where legally permitted.

Nothing in this policy affects your statutory consumer rights.